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Puca Help Center

How long should I wait for a Sender to ship a card?

When you initiate trades, please mail the cards to your trading partner within 48 hours or less from the moment the trade was initiated.

If you're the receiver and a card has not yet been marked as shipped after 48 hours, we suggest politely messaging your trading partner to confirm that the cards have been mailed. Often the cards have been shipped, but the sender has simply forgetten to click the button.

If you need assistance after that you can always report a problem from your Active Trades page, and escalate the issue by clicking "Get Admin Assistance" from the case dialogue box.

You can learn more about your responsibilities as a PucaTrader here

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